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How We Protect Your Personal Data

At crazyrichslot, every piece of information you share with us — from your account registration details to your transaction history via DANA, OVO, GoPay and QRIS — is…

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS transaction records protectedAccount details never sold to third partiesYou may request deletion at any timeIndonesia-specific data handling policy
Explore Lobby Read FAQ
crazyrichslot How We Protect Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Data

Live Chat Our privacy support agents are available via live chat 24 hours a day, 7 days a week. Use the chat icon in your account dashboard to raise a data access or correction request directly and receive a reference number within minutes.
Email Support Send detailed privacy requests — including deletion, portability or objection requests — to our dedicated privacy inbox. We aim to acknowledge every email within 24 hours and resolve the matter within 14 working days of identity verification.
Account Settings Panel Many privacy actions, such as updating your phone number, reviewing stored payment methods like DANA and OVO, or downloading your transaction history, can be completed without contacting us by visiting Settings inside your account.
DATA HANDLING STANDARDS

How We Handle Your Information Securely

crazyrichslot applies a layered approach to data security and privacy. From the moment you open an account to every QRIS transaction you complete, the information you share moves through encrypted channels and…

End-to-End Encryption

All data transmitted between your device and our servers — including login credentials and DANA or GoPay payment references — is protected with TLS 1.3 encryption. Data at rest uses AES-256 so stored records are unreadable without authorised keys.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how you navigate our lobby. You can manage or withdraw cookie consent at any time through the cookie banner or the Privacy Settings page inside your account.

Account Security Steps

When you open an account, we require email verification before your first login. Any change to your registered phone number or linked OVO wallet triggers a secondary confirmation SMS so only you can authorise the update.

Data Retention Schedule

We keep account records for as long as your account is active. After closure, core identity data is retained for the legally required period where local law mandates it, then permanently deleted. Payment reference logs follow the same schedule.

Who Can Access Your Data

Inside crazyrichslot, data access is role-based. Our payment team can view QRIS and DANA transaction references; our support team sees your account contact details. No single team member has unrestricted access to your full profile.

Requesting Changes or Deletion

You may request to view, correct or erase your personal data at any time via live chat or email. We will verify your identity before processing the request and confirm completion in writing within 14 working days of that verification.

Your Privacy Questions Answered

We want you to feel confident about how your data is handled at crazyrichslot. The questions below address what real account holders in Indonesia ask when they want to understand their rights, how we use their information, and how to act on a privacy request.

We collect your full name, email address, phone number and date of birth at registration. Once you make a deposit via DANA, OVO, GoPay or QRIS, the transaction reference number is also stored to support any payment dispute you might raise.

We share data only with the payment processors that handle your DANA, OVO, GoPay and QRIS transactions, and with identity verification partners where local law requires it. We do not sell your personal information to advertisers or data brokers under any circumstances.

Account data is held while your account remains active. After you close your account, we retain core records for the period required where local law applies, then permanently delete them. Payment logs typically follow a 12-month retention window after the final transaction.

Yes. Send a data portability request to our privacy email or raise one through live chat any time of day. After we verify your identity, we will send a structured copy of your stored personal data within 14 working days.

Contact us via live chat or email with a deletion request. We will verify your identity and confirm the deletion in writing. Note that records we are required to retain where local law mandates it cannot be erased until that period expires.

We use session cookies to maintain your login state and analytics cookies to track lobby navigation patterns. You can adjust or withdraw cookie preferences at any time through the cookie settings panel on our site or within your account Privacy Settings.

Payment data travels over TLS 1.3 encrypted connections and is stored with AES-256 encryption at rest. We never store full payment credentials — only the anonymised transaction reference returned by DANA, GoPay, OVO or QRIS after a transfer is completed.

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